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Contact Support

We’re here to help! Here’s how to reach the NotchBio support team.

Contact Methods

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In-App

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  1. Click Contact in the navigation or settings menu
  2. Fill out the contact form
  3. We typically respond within 1 business day

Email

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Send an email to contact@updates.notchbio.app with:

  • Your account email
  • A description of the issue
  • Screenshots if applicable

Contact Page

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Visit our contact page to submit a support request.

What to Include

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To help us resolve your issue quickly, please include:

  1. Project name — Which project is affected
  2. Step — Which pipeline step has the issue
  3. Error message — Any error text you see
  4. Screenshots — Visual context helps a lot
  5. Browser — Which browser you’re using

Response Time

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  • Standard support: Within 1 business day
  • Urgent issues (data loss, pipeline failures): Prioritized response