Legal
Refund Policy
We want you to be satisfied with NotchBio. Here's how refunds work.
14-day refund guarantee
- You may request a full refund for any payment — subscription charge or credit purchase — within 14 days of the payment date, for any reason, no questions asked.
- There are no usage requirements, no minimum thresholds, and no exceptions within the 14-day window.
- If credits were included in the refunded purchase, those credits are removed from your account balance.
Processing
Payments and refunds are processed by our merchant of record, Paddle. Once requested, refunds are typically returned within 5–10 business days to the original payment method (timing may vary by payment provider).
How to request a refund
Contact us through the in-app Contact form (Settings → Contact Us) or email contact@updates.notchbio.app with your account email, the charge date, and a brief description. We aim to respond within one business day.
This refund policy supplements Section 12 of our Terms and Conditions . In the event of a conflict, the Terms govern.
Refund FAQs
How do I get a refund?
Contact us through the in-app Contact form (Settings → Contact Us) or email contact@updates.notchbio.app with your account email and the charge date. We will process your refund, no questions asked, as long as the request is within 14 days of the payment.
What is the refund window?
You have 14 days from the date of any payment — whether a subscription charge or a credit purchase — to request a full refund for any reason.
Are there any conditions or exceptions?
No. All refund requests made within the 14-day window are honored unconditionally. There are no usage requirements, no minimum thresholds, and no exceptions.
How long does a refund take to process?
Refunds are processed by Paddle and typically returned within 5–10 business days to your original payment method. Exact timing may vary depending on your bank or payment provider.
What happens to my credits after a refund?
If you received credits as part of the refunded purchase, those credits are removed from your account balance when the refund is processed.
What happens to my data after I cancel?
After cancellation, your subscription remains active until the end of the current billing period. Your data is retained according to your plan's retention window. Final results (plots, CSVs, tables) remain available for download indefinitely; raw and intermediate files are cleaned up after the retention period.
Do you offer prorated refunds for mid-cycle cancellations?
We do not offer prorated refunds for partial billing periods. When you cancel, you retain full access until the end of your current billing cycle. No further charges will be made after that. You can still request a full refund within 14 days of the last charge.