NotchBio Terms of Service

1. Who We Are

The Service is operated by NOTCHBIO (SMC-PRIVATE) LIMITED ("NotchBio", "we", "us", or "our"). NotchBio provides a cloud-based bioinformatics platform for research workflows, including RNA-seq data upload/import, quality control, preprocessing, quantification, differential expression, and pathway analysis.

2. Research Use Only

• The Service is for research and informational purposes only.
• The Service is not a medical device.
• The Service is not intended to diagnose, cure, treat, mitigate, or prevent disease.
• You are solely responsible for validating outputs before any publication, regulatory filing, patient-related decision, or clinical use.

3. Eligibility and Accounts

You must be legally able to enter a contract, provide accurate account information, and keep credentials secure.

You are responsible for all activity under your account and must promptly report unauthorized access.

4. Project Workspaces and Collaboration

The Service supports project workspaces, invitations, and member roles.

• Workspace owners and authorized editors may add/remove members and manage project content.
• You are responsible for role assignment and access control in your organization.
• We are not responsible for actions taken under permissions granted by your workspace.

5. Data You Upload or Import

You may upload files and import publicly available sequencing datasets (for example, SRR, SRX, SRP, or PRJNA).

You represent and warrant that you have necessary rights and legal basis to upload, process, and share your data, and that your use complies with applicable laws, institutional rules, repository terms, and data-use restrictions.

6. Sensitive and Controlled Data

You must not use the Service in violation of controlled-access or consent-based restrictions. If you process human or potentially identifiable biological data, you are responsible for required approvals and safeguards.

7. Processing and Storage

The Service may use third-party cloud infrastructure and can create temporary and derived files during processing.

• Source uploads/imports are stored in user-scoped storage.
• Project-generated intermediate and analysis outputs are stored separately by project.
• Deleting a project removes associated project-generated outputs.
• Source uploads/imports remain available unless you delete them.

Jobs may run in background workers and can be queued, retried, cancelled, or fail due to dependencies.

8. License You Grant to Us

You retain ownership of your data. You grant NotchBio a non-exclusive, worldwide, royalty-free license to host, copy, transmit, transform, and process your data solely to operate, secure, maintain, and improve the Service, subject to applicable law and our Privacy Policy.

9. Acceptable Use

• No illegal, fraudulent, or unauthorized use.
• No disruption, abuse of APIs, or unauthorized scraping.
• No unauthorized access attempts or security bypass.
• No malware or harmful code uploads.

10. Third-Party Services and Dependencies

The Service depends on third-party systems (for example, authentication, cloud infrastructure, public repositories, and analysis tools). Their availability or policy changes may affect the Service.

11. Privacy

Our collection and use of personal data is described in our Privacy Policy.

12. Fees, Credits, and Refunds

If paid plans apply, pricing and usage terms are provided separately. We may update plans prospectively.

Payments are processed by our merchant of record, Paddle. When you purchase a subscription or credits, Paddle acts as the seller and handles billing, taxes, and refunds on our behalf.

12.1 Refund policy

• You may request a full refund for any subscription charge or credit purchase within 14 days of the payment date, for any reason, no questions asked.
• To request a refund, contact us in-app (Settings → Contact Us) or email contact@updates.notchbio.app .
• Refunds are processed by Paddle and typically returned within 5–10 business days to the original payment method.
• If credits are refunded, the corresponding credits are removed from your account balance.

For full details, see our Refund Policy.

13. Intellectual Property

Except for your data and outputs, NotchBio and its licensors retain all rights in the Service, including software, designs, documentation, and trademarks.

14. Feedback

If you provide feedback, you grant NotchBio a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.

15. Service Availability and Changes

The Service is provided "as available." We may modify, suspend, or discontinue features at any time and do not guarantee uninterrupted operation or specific processing times.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind.

17. Limitation of Liability

To the maximum extent permitted by law, NotchBio is not liable for indirect or consequential losses, including data loss, lost profits, goodwill, or research opportunity.

Total liability for claims related to the Service is limited to the greater of (a) fees paid by you in the prior 12 months, or (b) USD $100.

18. Indemnification

You will defend and indemnify NotchBio against claims or losses arising from your data, your use of the Service, or your violation of these Terms, applicable law, or third-party rights.

19. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, legal compliance, security concerns, or non-payment (if applicable).

20. Governing Law and Disputes

These Terms are governed by laws specified in your applicable order form, or if none, the laws of the jurisdiction where NotchBio is incorporated, excluding conflict-of-laws rules.

21. Changes to These Terms

We may update these Terms. Updated Terms are posted with a revised "Last Updated" date. Continued use after the effective date constitutes acceptance.

22. Contact

For legal notices or questions about these Terms, use the in-app contact option or email contact@updates.notchbio.app .